Customer PM - Aviation

Customer PM - Aviation

Reference Number: EB-2918959106
Posted: 10/03/2017
Locations: Houston, TX
Come work with a leader in Corporate aircraft services.

The Customer Project Manager will be responsible for the overall success of the assigned project to ensure quality, schedule and budget are achieved by coordinating with all departments supporting the project. The Customer Project Manager will be responsible for being the primary customer contact and managing a successful customer experience.

Prepares event quotations for customer approval. Identifies event discrepancies and provides customer with appropriate options.

Review customer invoices for accuracy of signoffs, labor, material issues and pricing. Ensures that pricing reflects customer commitments, special programs, warranty, economic consideration, etc. , as applicable.

Administers contracts and special programs. When necessary, develops presentation representing the customer’s situation and negotiate with the manufacturer.

Maintains communication with the customer regarding the status and disposition of the program and their financial obligations.

Resolves customer billing disputes.

Administers, processes and resolves issues for customers.

Administers and coordinates discounts and mark-ups as required.

Resolves Work In Process (WIP) issued with the accounting department.

Travels to customer locations to establish and maintain good working relationships.

Provides information to customers regarding programs, pricing and capabilities to generate sales to the Facility. Position Requirements High School diploma required, degree preferred.

Minimum of three years experience with aircraft maintenance.

Knowledge of Corporate aircraft models such as Lear, Hawker, Falcon, Gulfstream, highly desirable.

Strong financial acumen; prior experience with budgets and financial statements.

Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility.)

Strong verbal and written communication skills, as well as presentation skills.

Experience building strong working relationships with customers.

Prior experience in MS office to include MS Project.

Prior program management experience.

Ability to travel to customer locations to establish and/or maintain a good working relationship.
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Jim and Nicole, Greetings! I wanted to drop a quick note to you both, and express my gratitude for the job Kory did for my family and I. Kory recently helped my family and I land a direct hire, Lead Mechanic position! He stuck with me until I was sure of exactly what I wanted to land, he listened, and then went after it. He brought several options back to me according to my experience level, and never rushed us as we decided what we needed as a family. He checked back with me, returned calls, and kept me in the loop with out being high pressure. My experience with Kory, is that he is a top notch, "does what he says" employee. He is a credit to your organization and a talented individual. If and when I am in need of a recruiter again, or when I meet with another young man or woman who is, I will certainly pass Kory's name and contact info along- he's top shelf and the kind of employee that gives his employer increasing credibility. Thanks again. Craig

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